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Refund Policy

Refund Policy 

Effective Date: December 3, 2021

At PGS Amusements, customer satisfaction is our priority. Due to the nature of our products, which are digitally delivered, we have established the following refund policy:

1. Eligibility for Refunds

Refunds are only issued under the following circumstances:

  • You did not receive the digital product due to a technical error on our end.

  • The digital product delivered is defective or unusable.

2. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Change of mind after purchase.

  • Incorrect email address provided at checkout.

  • Failure to use or access the digital product.

3. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact us at support@pgsamusements.com within 7 days of purchase.

  2. Provide your order number and a detailed description of the issue.

  3. Allow up to 3 business days for our team to review your request.

4. Resolution

  • If your refund request is approved, the amount will be credited to your original payment method within 5-7 business days.

  • If the issue is resolved without the need for a refund, we will ensure you receive the correct or functional digital product.

5. Changes to this Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

6. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at:

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